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View Winners → City of Monrovia Warns of Utility Billing Scam
Monrovia Weekly Nov 01, 2019
If you receive a suspicious call hang up and call the Water Department. - Courtesy photo
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According to the most recent City Manager’sUpdate, the City of Monrovia has received reports that scammers pretending torepresent the City of Monrovia Water Department are targeting customers byphone and requesting that they make an immediate payment to avoid their waterservice being shut off. These calls are an attempt to defraud by eitherobtaining credit card information and/or arranging for a fraudulent payment tobe made.
If you receive a call that sounds suspicious oris about an unpaid bill that you do not believe you owe, hang up the phone andcall the Water Department at (626) 932-5517.
Here are a few things to keep in mind if youreceive a questionable call:
- Scammers can “spoof” a company phonenumber, meaning that your phone’s caller ID may show that the call is comingfrom “Department of Water and Power” even if it is not.
- Some scammers use automatedvoice-response systems similar to those used by legitimate pay-by-phoneservices.
- The City of Monrovia Water Departmentwill never ask you to pay your bill using gift cards, pre-paid credit cards, Bitcoin,or money transfers.
